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DfE: Single Sign In For everyone

Cloud & Platforms

Public Services

3 min read

Key service areas

The Department for Education (DfE) is a department of Her Majesty’s Government responsible for child protection, education, apprenticeships and wider skills in England.

In 2018, employees of local authorities, schools and academies experienced delays and complexities using DfE’s systems due to a disjointed landscape of signin solutions. This led to tasks like submitting student records or running reports turning into lengthy and painful exercises. The main goal was to provide a seamless system to users that would reduce the existing disruption they’d experience carrying out their daily work.

DfE engaged esynergy to:

"With the help of esynergy we have built a solution that simplified the life of our users tremendously, and we can onboard new services in a fairly automated way within a couple of hours. This is something we would have only dreamed of three years ago."

- Product Owner, Department for Education

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esynergy provided a multi-disciplinary agile team to re-visit and re-build the sign-in experience from scratch and provide users with a simple and secure solution. An in-depth user research phase preceded the build stage where evidence on the key pain points and downfalls of the current system was gathered.

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