Delivery framework
Unlock the full potential of your workforce, accelerate innovation, and deliver exceptional customer outcomes.
Transform how you work. Accelerate how you deliver.
In a fast-moving market, rigid processes and siloed teams hold organisations back. At esynergy, we help you redesign your ways of working — creating an agile, collaborative, and customer-centric operating model that accelerates delivery, boosts innovation, and drives real business impact.
Value
Why it matters and the impact you'll see
At esynergy, value creation isn't an assumption — it’s measured, validated, and continuously improved. Our approach is designed to start small, learn fast, and scale effectively, using metrics and measurements to guide every step of the journey.
Data-driven improvements
We believe in the power of evidence-based change. By tracking key metrics throughout your transformation, we validate improvements, detect unintended consequences, and ensure your ways of working evolve in a healthy, sustainable way.
Start with diagnostics
Every engagement begins with a diagnostic phase — establishing baseline metrics so we can track progress over time. This ensures interventions have the desired impact without triggering negative downstream effects.
Continuous feedback and growth
Measurement is not about micromanagement — it’s about empowering teams with insights to learn, adapt, and improve. This ongoing feedback loop helps us quantify success, ensuring our work delivers tangible, lasting value for your organisation.
Metrics
How we measure
Our measurement approach goes beyond surface-level statistics. We balance technical metrics with organisational health indicators, capturing both hard performance data and softer cultural elements. Examples:
Automation success
Percentage of manual tasks now automated saving time and cost.
Performance gains
Improvements in speed, uptime, and error reduction compared to old systems.
Data quality
Improvement in data accuracy, completeness, and accessibility after migration.
Methodology
How we deliver
At the heart of our optimised WoW is a commitment to agile methodologies — empowering teams to deliver value quickly, adapt to change, and collaborate seamlessly.
Agile at the core
We adopt proven agile frameworks like Scrum and Kanban to enable cross-functional teams to work iteratively, foster collaboration, and maintain a steady flow of value delivery.
Scaling beyond teams
True organisational agility extends beyond individual teams. We scale agile principles across the entire operating model, ensuring alignment from the ground up and moving from a project to product mindset.
Principles over frameworks
While frameworks guide us, it’s principles and values that sustain long-term success. Our focus is on cultivating organisational values that endure and principles that scale, creating adaptable and resilient teams.
Breaking silos with cross-functional teams
Our approach promotes end-to-end collaboration by bringing together experts from development, design, testing, operations, and more. This shared ownership fosters faster decision-making, seamless handoffs, and a unified focus on customer outcomes.
OUR TEAM
Meet our delivery experts
Paul Shiu
Head of Delivery
Pete Haddock
Head of Public Sector
Clare Garnham
Business Operations Lead
Lee Spratt
Delivery Group Lead
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