Next generation of public services

An overview with international case studies that illustrate how digital public infrastructure (DPI)—such as identity, payments, data exchange and credentials—enables interoperable and people-centred public services. The session highlights common architectural patterns, governance models and lessons learned from leading countries.

Outcomes:

• Participants understand the core components of DPI and why they matter for modern public service delivery.
• Attendees gain insight into international exemplars and the transferable lessons they offer.
• Participants can assess where their own organisation or system sits relative to emerging DPI models.
• Through the workshop, teams identify opportunities to apply DPI principles to their services and outline practical next steps.

An introduction to what makes a service proactive—using data, identity, triggers and service loops to anticipate needs and reduce effort for users. The session explores patterns for designing proactive services and the organisational implications of shifting from reactive delivery to preventative, timely interventions.

Outcomes:

• Participants understand the defining characteristics of proactive services and how they differ from traditional models.
• Attendees learn the technical and organisational enablers required for proactivity, including data flows, event triggers, permissions, and safeguards.
• Teams identify opportunities within their own services where proactive approaches could improve outcomes, reduce friction, or lower costs.
• Through the workshop, participants apply the concepts to real scenarios, producing initial prototypes, triggers, or next steps tailored to their organisation.

An exploration of how to design and operate effective common components such as payments, messaging, data standards, registries, credentials, case management, and notification services. The session provides a clear model for understanding these shared building blocks, and the conditions needed to make them successful.

Outcomes:

• Participants understand the characteristics of well-designed common components and why they are essential for scalable, reliable digital services.
• Attendees learn the organisational, governance and technical conditions needed for common components to be adopted and used effectively.
• Participants can recognise common failure modes—such as misaligned incentives, unclear ownership, or insufficient standards—and how to avoid them.
• Teams identify opportunities to improve or develop common components within their own organisation and outline practical next steps.

An introduction to treating data as infrastructure: reusable, well-governed, interoperable assets that support multiple services rather than isolated datasets locked within organisational silos. The session covers patterns such as canonical data models, shared registries, event streams, and data access layers, and explores how these foundations enable better service design, proactivity and system-wide improvement.

Outcomes:

• Participants understand what it means to treat data as infrastructure and how this differs from traditional, siloed data management.
• Attendees gain insight into key architectural patterns—registries, data standards, interoperability frameworks, event-driven data, and access controls.
• Participants can identify opportunities where better data infrastructure would unlock value across their organisation’s services.
• Through the workshop, teams apply the principles to real services, producing a shortlist of data assets, improvements or next steps to pursue.

An introduction to what makes a service proactive—using data, identity, triggers and service loops to anticipate needs and reduce effort for users. The session explores patterns for designing proactive services and the organisational implications of shifting from reactive delivery to preventative, timely interventions.

Outcomes:

• Participants understand the defining characteristics of proactive services and how they differ from traditional models.
• Attendees learn the technical and organisational enablers required for proactivity, including data flows, event triggers, permissions, and safeguards.
• Teams identify opportunities within their own services where proactive approaches could improve outcomes, reduce friction, or lower costs.
• Through the workshop, participants apply the concepts to real scenarios, producing initial prototypes, triggers, or next steps tailored to their organisation.

The ways-of-working needed to deliver next-generation services and infrastructure are different. This session introduces the operating patterns—such as multidisciplinary teams, composite service design, and working in the open—that enable organisations to design, operate and evolve modern digital services at scale.

Outcomes:

• Participants understand the key operating patterns that support effective delivery and long-term operation of next-generation services and infrastructure.
• Attendees learn how roles, governance and organisational structures need to shift to support platforms, data infrastructure and service loops.
• Participants can identify gaps between current ways of working and the patterns required for scalable, joined-up delivery.
• Through the workshop, teams apply the patterns to their own context and outline practical next steps to strengthen their operating model.